Refund & Cancellation Policy
Last updated: 2026-05-02
At Long Beach Flue Specialists, we value your trust and satisfaction. We understand that plans can change, and we strive to be flexible while maintaining high standards of service. This policy outlines the terms for cancellations, refunds, weather delays, and our unhappiness guarantees for our chimney sweep and inspection services.
Cancellation Notice
We request a minimum 24-hour notice for cancellations. This allows us to adjust our schedule and offer your slot to other homeowners in Long Beach, Island Park, Harbor Isle, Barnum Island, and Bay Park.
How to Cancel
- Phone: Call our office directly during business hours.
- Email: Send a cancellation request to our official email address.
For cancellations made with less than 24-hour notice, a fee may apply due to the short notice, which limits our ability to reassign staff and book other appointments.
Partial Refunds
Partial refunds are available under certain conditions:
- Less than 24-hour Notice: If a cancellation is made with less than 24-hour notice and the slot goes unfulfilled, a partial refund of up to 50% may be issued.
- Prepaid Packages: For prepaid package services, unused portions of the package will be refunded on a prorated basis.
Refunds will be processed within 10 business days of confirming your eligibility for a partial refund.
Weather Delays
Weather conditions can affect our ability to perform certain services. In Long Beach, NY, safety is our top priority.
- Rescheduling: If services are postponed due to bad weather, we will work with you to reschedule at a convenient time.
- No Fees: Weather-related rescheduling does not incur any fees.
- Full Refund Option: If rescheduling is not possible, a full refund will be issued.
Unhappiness Guarantees
Your satisfaction is critical to us. If you're unhappy with our service:
- Contact Us: Reach out within 7 days of service completion.
- Resolution Process: We will address any concerns or issues promptly. Options may include redoing the service at no additional cost or issuing a partial refund.
We are committed to ensuring that our services meet your expectations, fostering trust within the Long Beach community.
Additional Information
- Refund Method: Refunds are issued via the original payment method. Credit card refunds may take additional time due to processing delays by banks.
- Contact Details: If you have questions about this policy or require assistance, contact Long Beach Flue Specialists directly.
Our goal is to provide reliable, high-quality chimney services to Long Beach and surrounding areas, ensuring your home is safe and secure. We appreciate your understanding and cooperation in adhering to these policies, which allow us to serve our community efficiently and effectively.
For any additional queries, feel free to contact us. We are here to help!